Refund & Cancellation Policy

1. Curated stays

Bookings made through Airbnb are governed by the cancellation policy shown on each listing at the time of booking, together with Airbnb's own terms and AirCover. Where you book with us directly, the cancellation window and any refund are confirmed in writing before payment.

• Free cancellation window: as stated on your booking confirmation.
• After the free window: the amount refunded follows the policy tier applied to your stay (flexible, moderate or firm).
• No-shows and early departures are non-refundable unless required by law.

2. SuperhostOS software

SuperhostOS subscriptions are billed in advance for the chosen period. You may cancel at any time; cancellation stops the next renewal and your access continues until the end of the paid period.

• Monthly plans are non-refundable for the current month once the period has begun.
• Annual plans may be refunded on a pro-rata basis, less any month in which the service was used, at our discretion.
• Free previews and trial seats carry no charge and nothing to refund.

3. How to request a refund

Email support@comfortcurators.in from the address on the booking or account, with your booking or invoice reference. We acknowledge every request within one business day and resolve approved refunds to the original payment method within 5–7 business days, subject to your bank or card network's processing time.

4. Exceptions

Statutory rights are unaffected by this policy. Where a service was not delivered, or was materially different from what was described, you are entitled to a remedy regardless of the tier above. Disputes are handled in good faith; unresolved matters may be referred to the grievance officer at grievance@comfortcurators.in.