Service Levels & Support

1. How to reach support

Email support@comfortcurators.in or WhatsApp us. Urgent booking matters can also reach us by phone at +919810949895. Please include your account or booking reference so we can help you faster.

2. Response targets

We aim to respond within these windows during business hours (Mon–Sat, 9:00–19:00 IST):

• Critical — service down or a guest unable to check in: prioritised, first response within a few hours.
• High — a feature broken or a booking issue: within one business day.
• Normal — questions and general requests: within two business days.

3. Availability

We aim for high availability of the SuperhostOS platform. Planned maintenance is scheduled outside peak hours where possible and announced in advance. Live service status is published at status.comfortcurators.in.

4. Scope

These targets are goals, not contractual guarantees, unless a separate written agreement states otherwise. They exclude issues caused by factors outside our control, such as third-party outages (payment providers, Airbnb, hosting) or force majeure. Where a custom SLA applies to your plan, that agreement takes precedence.